Helpdesk
184
New Tickets
101
Open Tickets
18
On Hold
92
Unassigned
Tickets Status
Customer Satisfaction
94.5%
Happiness
| Performance Type | Score |
|---|---|
| Excellent | 65% |
| Very Good | 20% |
| Good | 10% |
| Fair | 5% |
0m:27s
Avg.Speed of answer
It is a long established fact that a reader.
4m:30s
Time to Resolved Complaint
It is a long established fact that a reader.
Last updated 15 minutes ago
Agent Performance
Latest Activity
Donaldupdated the status of Refund #1234to awaiting customer response
10 Minutes agoLucy Petersonwas added to the group,group name is Overtake
50 Minutes agoJoseph Rustopened new showcase Mannat #123with theme market
10 hours agoDonaldupdated the status of Refund #1234to awaiting customer response
YesterdayLucy Petersonwas added to the group,group name is Overtake
14 Nov 2019Joseph Rustopened new showcase Mannat #123with theme market
15 Nov 20194.8
Overall Rating
- Total Review(700)
- 5 Star593
- 4 Star99
- 3 Star6
- 2 Star2
- 1 Star0